{"id":22,"date":"2024-03-19T11:25:18","date_gmt":"2024-03-19T11:25:18","guid":{"rendered":"https:\/\/mortgageatoz.co.nz\/?page_id=22"},"modified":"2024-04-12T14:58:17","modified_gmt":"2024-04-12T14:58:17","slug":"complaints","status":"publish","type":"page","link":"https:\/\/mortgageatoz.co.nz\/staging\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22\" class=\"elementor elementor-22\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c59411e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c59411e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46f39b9\" data-id=\"46f39b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b0eafa elementor-widget elementor-widget-heading\" data-id=\"8b0eafa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Maz_Complaints\"><\/span>Maz Complaints<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ca22db elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5ca22db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23291fc\" data-id=\"23291fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1066d3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1066d3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c97a2dd\" data-id=\"c97a2dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38cb221 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"38cb221\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Complaints\"><\/span>Complaints<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0814fe elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e0814fe\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">At Maz, we are committed to providing exceptional service to all our clients. However, we understand that there may be occasions when you feel dissatisfied with our service. We take complaints seriously and aim to resolve them promptly and fairly.<br>\n\nWe are always looking for ways to improve our service to you. If something has gone wrong, we want to know.\n<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25105e6 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"25105e6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/mortgageatoz.co.nz\/staging\/our-team\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Meet Our Team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-19db03b\" data-id=\"19db03b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-151b7b7 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"151b7b7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/concept-complaints-customer-complaint-dissatisfaction-600nw-2190262027.webp\" class=\"attachment-large size-large wp-image-1007\" alt=\"\" srcset=\"https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/concept-complaints-customer-complaint-dissatisfaction-600nw-2190262027.webp 600w, https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/concept-complaints-customer-complaint-dissatisfaction-600nw-2190262027-300x200.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fad9641 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fad9641\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fe6fbbe\" data-id=\"fe6fbbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73e4b8e elementor-invisible elementor-widget elementor-widget-image\" data-id=\"73e4b8e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"502\" height=\"580\" src=\"https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/h7-banner2.png\" class=\"attachment-large size-large wp-image-1020\" alt=\"\" srcset=\"https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/h7-banner2.png 502w, https:\/\/mortgageatoz.co.nz\/staging\/wp-content\/uploads\/2024\/04\/h7-banner2-260x300.png 260w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aa48728\" data-id=\"aa48728\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4c3c8b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a4c3c8b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"How_to_Make_a_Complaint\"><\/span>How to Make a Complaint<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b135ca0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b135ca0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">If you have a complaint, please get in touch with us as soon as possible. You can contact us by:<br><br>\n\n    <b>Phone:<\/b> Call our dedicated complaints line at <span style=\"color:#008000; text-decoration:underline;\">0800 629629<\/span><br>\n<b>    Email: <\/b>Send an email detailing your complaint to <span style=\"color:#008000; text-decoration:underline;\">hello@Maz.co.nz <\/span><br>\n  <b>  In Person: <\/b>Visit our office <span style=\"color:#008000; text-decoration:underline;\">71 Orbell Street, Sydenham, Christchurch <\/span>during business hours and speak to one of our team members.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e86fb elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"b0e86fb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/mortgageatoz.co.nz\/staging\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact With Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cfc5f2e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cfc5f2e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8075a3\" data-id=\"c8075a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d3188e elementor-widget elementor-widget-text-editor\" data-id=\"0d3188e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p2\"><span class=\"s1\">Please<\/span> <span class=\"s1\">send<\/span> <span class=\"s1\">an<\/span> <span class=\"s1\">email<\/span> <span class=\"s1\">to <\/span><br \/>hello@Maz.co.nz <span class=\"s1\">and<\/span> <span class=\"s1\">tell<\/span> <span class=\"s1\">us<\/span> <span class=\"s1\">what<\/span> <span class=\"s1\">has<\/span> <span class=\"s1\">happened<\/span> <span class=\"s1\">and<\/span> <span class=\"s1\">how<\/span> <span class=\"s1\">we<\/span> <span class=\"s1\">can resolve matters. If you have any documents or correspondence that will help us<\/span> <span class=\"s1\">understand your<\/span> <span class=\"s1\">complaint,<\/span> <span class=\"s1\">please<\/span> <span class=\"s1\">attach<\/span> <span class=\"s1\">them<\/span> <span class=\"s1\">to<\/span> <span class=\"s1\">the<\/span> <span class=\"s1\">email.<\/span><\/p><p class=\"p3\"><span class=\"s1\">When we<\/span> <span class=\"s1\">receive<\/span> <span class=\"s1\">your<\/span> <span class=\"s1\">complaint,<\/span> <span class=\"s1\">we<\/span> <span class=\"s1\">will:<\/span><\/p><ul class=\"ul1\"><li class=\"li4\"><span class=\"s1\">acknowledge<\/span> <span class=\"s1\">your<\/span> <span class=\"s1\">complaint<\/span> <span class=\"s1\">within 1<\/span> <span class=\"s1\">working<\/span> <span class=\"s1\">days<\/span><\/li><li class=\"li4\"><span class=\"s1\">gather<\/span> <span class=\"s1\">and<\/span> <span class=\"s1\">evaluate<\/span> <span class=\"s1\">information<\/span> <span class=\"s1\">about<\/span> <span class=\"s1\">your<\/span> <span class=\"s1\">complaint<\/span><\/li><li class=\"li5\"><span class=\"s1\">respond<\/span> <span class=\"s1\">to you<\/span> <span class=\"s1\">within<\/span> <span class=\"s1\">7<\/span> <span class=\"s1\">working<\/span> <span class=\"s1\">days.<\/span><\/li><\/ul><p class=\"p6\"><span class=\"s1\">If<\/span> <span class=\"s1\">we<\/span> <span class=\"s1\">cannot<\/span> <span class=\"s1\">agree<\/span> <span class=\"s1\">on<\/span> <span class=\"s1\">how<\/span> <span class=\"s1\">to<\/span> <span class=\"s1\">resolve<\/span> <span class=\"s1\">the<\/span> <span class=\"s1\">complaint,<\/span> <span class=\"s1\">you<\/span> <span class=\"s1\">can<\/span> <span class=\"s1\">contact<\/span> <span class=\"s1\">Financial<\/span> <span class=\"s1\">Services<\/span> <span class=\"s1\">Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute<\/span> <span class=\"s1\">resolution<\/span> <span class=\"s1\">scheme<\/span> <span class=\"s1\">approved<\/span> <span class=\"s1\">by<\/span> <span class=\"s1\">the<\/span> <span class=\"s1\">Minister<\/span> <span class=\"s1\">of<\/span> <span class=\"s1\">Consumer Affairs.<\/span><\/p><p class=\"p7\"><span class=\"s1\">FSCL\u2019s<\/span> <span class=\"s1\">service<\/span> <span class=\"s1\">does<\/span> <span class=\"s1\">not<\/span> <span class=\"s1\">cost<\/span> <span class=\"s1\">you<\/span> <span class=\"s1\">anything<\/span> <span class=\"s1\">and<\/span> <span class=\"s1\">they<\/span> <span class=\"s1\">will<\/span> <span class=\"s1\">help<\/span> <span class=\"s1\">resolve<\/span> <span class=\"s1\">the<\/span> <span class=\"s1\">complaint<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mortgageatoz.co.nz\/staging\/complaints\/#Maz_Complaints\" title=\"Maz Complaints\">Maz Complaints<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mortgageatoz.co.nz\/staging\/complaints\/#Complaints\" title=\"Complaints\">Complaints<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mortgageatoz.co.nz\/staging\/complaints\/#How_to_Make_a_Complaint\" title=\"How to Make a Complaint\">How to Make a Complaint<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Maz Complaints Complaints At Maz, we are committed to providing exceptional service to all our clients. However, we understand that there may be occasions when you feel dissatisfied with our service. We take complaints seriously and aim to resolve them promptly and fairly. We are always looking for ways to improve our service to you. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":0,"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"wp:attachment":[{"href":"https:\/\/mortgageatoz.co.nz\/staging\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}