Maz Complaints
Complaints
At MAZ, we are committed to providing exceptional service to all our clients. However, we understand that there may be occasions when you feel dissatisfied with our service. We take complaints seriously and aim to resolve them promptly and fairly.
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
How to Make a Complaint
If you have a complaint, please get in touch with us as soon as possible. You can contact us by:
Phone: Call our dedicated complaints line at 0800 629629
Email: Send an email detailing your complaint to hello@maz.co.nz
In Person: Visit our office 71 Orbell Street, Sydenham, Christchurch during business hours and speak to one of our team members.
Please send an email to
hello@maz.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
- acknowledge your complaint within 1 working days
- gather and evaluate information about your complaint
- respond to you within 7 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint